Steiner Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.) Active, expires Application number US12/142,599 Other versions US20080275766A1 Google Patents Method and apparatus for assessing the status of work waiting for serviceÄownload PDF Info Publication number US8891747B2 US8891747B2 US12/142,599 US14259908A US8891747B2 US 8891747 B2 US8891747 B2 US 8891747B2 US 14259908 A US14259908 A US 14259908A US 8891747 B2 US8891747 B2 US 8891747B2 Authority US United States Prior art keywords queue contacts work time contact center Prior art date Legal status (The legal status is an assumption and is not a legal conclusion. Google Patents US8891747B2 - Method and apparatus for assessing the status of work waiting for service US8891747B2 - Method and apparatus for assessing the status of work waiting for service
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